WHO WE ARE

Owl and the Elephant is a family run online vintage furniture and accessories shop based in Surbiton, Greater London.

Registered Company: Owl and the Elephant Limited 

Company Number: 13294938

VAT Registration Number: 402514054

PRIVACY & SAFETY

What personal data we collect and why we collect it:

Your privacy is very important to us. The personal information collected when placing an order is held on our secure database and is used solely for the purpose of fulfilling that order. We will not share customer details with any third parties and will not store credit or debit card details.

 

Comments:

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Cookies:

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

Who we share your data with:

We do not share personal data with anyone. 

 

How long we retain your data:

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What rights you have over your data:

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Where we send your data:

Visitor comments may be checked through an automated spam detection service.

 

Payments:

We accept payments through Stripe and PayPal. When processing payments, some of your data will be passed to Stripe and PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the Privacy Policies for Stripe and PayPal  for more details.

 

Who on our team has access:

Members of our team have access to the information you provide us. For example, Liz and Mark can access:

  • Order information like what was purchased, when it was purchased and where it should be sent

  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

VAT

We mainly use the VAT margin scheme for antiques and works of art. Invoices will not show the amount of VAT as it varies with each product. If you need a VAT receipt please contact us prior to purchase.

VAT registration number: GB402514054

PAYMENT METHODS

- Credit / Debit Cards
- PayPal

- Apple Pay

- Offline Payments