DELIVERY

 

Our prices do not include a delivery charge. You are very welcome to come and collect the item.

Small and medium items.

The delivery charge for small and medium items will be shown at checkout and are dependant on weight and size.

These orders are sent out within 5 working days (usually sooner) and are sent via Royal Mail or a carrier service.

If you would like express shipping for these items please contact us for a price.

Larger items.

Surbiton and the local area – Free delivery

London and the M25 £30 – £60 dependant on the item and location. There will be an additional charge for addresses within the congestion zone.

UK Mainland – Please contact us for a quote. We will try and get you the most competitive delivery price, this may mean that it is a one man delivery driver who may need help unloading heavier and bulkier items. All quotes are for ground floor, please let us know if there are any steps or stairs involved (including outside steps) The delivery company will be fully insured and may need to arrange delivery dates, times and payment with you directly.

Worldwide delivery.

Please contact us for a quote.

Returns

We hope you love your purchase from Owl and the Elephant. Please bear in mind that all our items are vintage and therefore pre-owned and will show signs of wear and tear which will all add to the character of the piece. We try and be as accurate as possible in our descriptions and photography. However, if for any reason you need to return an item you can do so within 14 days.

Please email us for instructions prior to returning an item.

Refunds will be processed via the payment method used at the time of order.

Return postage is at the customers own cost.